BELOW IS A GOOD EXAMPLE OF OPERATIONAL EFFICIENCY:
She is proactive in anticipating our organization’s needs and improving how we do business. She identifies the tasks and skills required and delivers them just when we need them. By learning how to use Microsoft Office Suite 2007 before it was installed on the staff’s computers, she was able to reduce our learning curve, improve our report production process (giving us more flexibility and control over the process) and provide training assistance for the rest of us. When a client insisted that their reports be ADA-compliant, she researched Adobe Acrobat and Microsoft Word accessibility functions, tested the document against the standard and applied various software function combinations until the report could pass inspection. Then she documented the process for future report development. She serves as the early adopter for all new corporate procedures and enterprise software (travel expense, timecard, calendar and wiki) so that she can provide support to our department and other division staff. She stays informed about company policies and procedures, develops relationships with the people who manage and implement them, and works to make the proposal process more efficient. These types of activities ensure that quality standards are maintained and that she is able to provide administrative support for all aspects of our operations. For a Toastmaster speech contest held in a location with a firm closing time, she developed an agenda that allowed for all aspects of the contest to be completed -- including the potluck, multiple announcements and other Toastmaster protocols -- without pressuring the Master of Ceremonies (the Toastmaster), the event chair or speakers to rush through their presentations. This agenda is now used by many event chairs in the Toastmaster district as the standard for evening speech contests.